Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Calm by Nature’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Calm by Nature’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 25 Grosvenor Road, Wrexham, Wales, LL11 1BT. Our company registration number is 15044950, registered in England. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
UK SHIPPING TERMS AND DETAILS
DELIVERY
DESPATCH TIMES
We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,
UK Orders sent via small parcel service should be delivered within 3-5 working days after despatch.
If Courier Express Service shipping option is chosen then orders once dispatched are delivered the next working day with APC.
METHODS OF DELIVERY
For UK courier orders we use the courier APC when your order is despatched you will receive an automatic despatch email and tracking details.
Orders sent via the postal service (small parcel) are sent with Whistl , You will receive a tracking number in the dispatch email, however this is only a partially tracked service.
For large furniture items these will need to be shipped on a pallet. Please provide a contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.
We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,
For orders placed after 12pm, the working day commences at 8am the next day.
BFPO/PO BOX ADDRESSES
We cannot ship to a PO Box address via courier within the UK
Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.
PACKAGING
All packages are packed in un-marked packaging with no mention of Ancient Wisdom unless this is one of our brand products, manufactured or imported by ourselves. Bathroom products such as soaps and bath bombs come with the ingredients list.
RETURNS
Any notification of damaged or wrongly shipped goods must be made within 30 days of delivery. The Buyer is responsible for the cost of remedying damage to returned goods caused by inadequate packaging.